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- GENERAL
The purpose of this policy is to clearly define the return and exchange terms regarding our Kung Fu Videos (“Products”). Due to the virtual nature of the Products, we have adopted a special return policy to ensure a fair and reasonable consumer experience.
Refund Conditions：
From the date of purchase, should you find yourself unsatisfied with our product, we are prepared to offer you a full refund within a seven-day period.
Non-Refundable Cases：
More than 7 days after purchase
Product Replacement: If you would like to replace a video with another instructional video due to personal preference or other reasons, you may request a one-time replacement within 24 hours of purchase.
Application Process
Submit a Request: Submit a return or exchange request through our customer service system, stating the reason for the request.
Review Process: We will review the request within 3 business days of receiving it and notify you of the review result.
Processing Result: If the request is approved, the refund will be returned to the original payment account within 5 working days; the exchange will be processed within 24 hours after approval.
Additional Notes
Copyright: All video content is copyrighted and may not be reproduced or distributed in any form without prior authorization.
Service Support: If you encounter any problems during use, please feel free to contact our customer support team.
Final Interpretation
The final interpretation of this return policy is reserved to us. We reserve the right to amend and interpret this policy as necessary.
